Sunday, 28 November 2021

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EMS Performance Improvement

key EMS Performance Improvement is...

...measuring the output of a particular business process or procedure, then modifying
the process or procedure to increase the output, increase efficiency, improve safety or increase the effectiveness
of the process or procedure.

 Performance Improvement Helps EMS By...

  • Improving quality, consistency and customer satisfaction in EMS systems
  • Providing a way that EMS systems can define and improve what they do
  • Supporting strategies to improve staffing patterns, education, and reimbursement
  • Assisting EMS to define, measure and analyze their system of care
  • Improving patient and provider safety

Plans and Related Documents


How Does Your PI/QI Plan Work?

A PI/QI program is not meant to serve as a watchdog for big problems. A good PI/QI program tracks information that can be used to improve the overall effectiveness of your agency.

  • How do you choose which PPCR/Subjects to review?
  • Do you use peer review?
  • Do you share your review with the providers that were on the call?
  • What do you look for when you review a PPCR, subject, or protocol?
  • Do you send a quarterly report to your OMD?


Virginia State Strategic and Operational Plan

A Leadership Guide to Quality Improvement for Emergency Medical Services Distributed by the National Highway Traffic Safety Administration 

What is Quality Improvement?  (Presentation of Quality Improvement from Duke University)

National Association of EMS Physicians 


Code of Virginia

EMS State Law - 12 Virginia Administration Code

  • 5-31-390 (Destination Trauma Triage); 5-31-600 (Quality Management Reporting); 5-31-610 (Designated Emergency Response Agency Standards)

Federal Law - Department of Health and Human Services

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