You Got Them – Now Keep Them

Recruiting new EMS providers is only the first step. What happens after they join often determines whether they become committed members of the organization or begin looking elsewhere.

This session examines the practical factors that influence EMS retention, including organizational culture, onboarding, leadership, mentorship, communication, and the everyday experiences of new members. Participants will explore strategies for creating a supportive environment that strengthens engagement, builds belonging, and turns successful recruitment into long-term retention.

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